Before the deployment of our fleet management module, business clients were served in the same way as individual customers. A dealer could only issue an offer for one vehicle at a time. There was no capability for providing the client with a single document covering all the vehicles purchased. Applying a discount programme on the basis of the number of vehicles purchased was equally as impossible. MakoLab was therefore faced with the challenge of shaping NEST to service the new requirements.
The primary goal of the project was to simplify the preparation of comprehensive offers and orders for new vehicles by integrating data from multiple sources and providing better analytic capabilities through using the AWS cloud.
An important aspect of this is that NEST serves not only individual customers with offers for a single vehicle, but also companies putting together an order for a fleet.
Our engineers developed a system which combines a CRM application and pivotal in-house Renault and Dacia brand apps to create a single cohesive sales tool. The platform, which was created in collaboration with teams from Renault Polska and Grupa Dealer, was built entirely on the basis of tools and services available from the AWS Cloud.
The solution makes a number of things possible, including full configuration of vehicles, single and fleets alike, the sale of accessories and services, purchase financing and special bodywork. This not only makes it easier to construct an offer, but also facilitates the client’s preferences for the collection and analysis of data which had previously been spread across numerous systems.
For more on the solution, see MakoLab | Case study | Renault AWS
Selling fleets involves generating a range of subprocesses which are responsible for servicing every single vehicle. With offers for fleets, the synchronisation of various subprocesses needs to be controlled, as does servicing any errors which may occur.
In mid 2021, we began working on the project, which was divided into two stages. Stage one involved the creation and development of the entire fleet order management module. That was deployed across the dealership network in April 2022.
Work is currently in progress on stage two. The outcome will be integration with the external discount module for fleet orders.
At present, almost one hundred Renault, Dacia and Alpine dealers are happy to be using the fleet sales solution custom-created for them by MakoLab.